General Terms and Conditions

This document will not be filed and is exclusively concluded in electronic form; it does not constitute a written contract and is written in English. It does not reference a code of conduct. For any questions regarding the operation of the web store, ordering, or delivery processes, please contact us through the provided means.

The scope of this General Terms and Conditions (GTC) extends to the legal relationships formed on the Service Provider’s website and its subdomains.

SERVICE PROVIDER DETAILS:

• Name of the Service Provider: Rakotrade Kereskedelmi Kft.
• Registered office: 2092 Budakeszi, Tiefenweg u. 53.
• Company registration number: 13-09-145912
• Tax number: 10639652-2-13
• Registering authority: Fővárosi Törvényszék Cégbíróság (Budapest Metropolitan Court of Registration)
• Phone number: +36 30 435 3448
• Language of the contract: English
• The contract does not constitute a written agreement and will not be filed.

The contact email address regularly used by the Service Provider for communication with users: rakotrade@rakotrade.hu

Hosting provider details:

• Name: V3CTOR DESIGN Bt.
• Address: 2051 Biatorbágy, Szabadság út 34.
• Email: design@v3ctor.hu

BASIC PROVISIONS:
For any matters not regulated in this Policy and for the interpretation of this Policy, Hungarian law shall apply, with special attention to Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elker. tv.), and the relevant provisions of Government Decree 45/2014 (II.26.) on the detailed rules governing contracts between consumers and businesses. The mandatory provisions of the relevant laws shall apply to the parties without any specific stipulation.

This Policy is effective as of September 14, 2015, and remains in effect until revoked. The Service Provider reserves the right to unilaterally amend this Policy. Amendments will be published on the websites 11 (eleven) days prior to their effective date. By using the websites, Users agree that all regulations related to the use of the websites automatically apply to them.

When a User enters the web store/website operated by the Service Provider or reads its content in any way—even if they are not a registered user of the web store—they acknowledge the Policy as binding. If the User does not accept the terms, they are not authorized to view the content of the web store.

The Service Provider reserves all rights related to the web store/website, its content, and the dissemination of the website. Downloading, electronically storing, processing, or selling any content from the web store, in whole or in part, without written consent from the Service Provider, is prohibited.

REGISTRATION
By registering on the website, the User declares that they have read and accepted the terms of this GTC and the Privacy Notice published on the website and consent to the data processing described therein.

The User is required to provide their own, accurate data during registration. If false or third-party-related data is provided during registration, the resulting electronic contract shall be considered null and void. The Service Provider excludes liability for any services utilized by the User on behalf of another person or using another person’s data.

The Service Provider shall not be held liable for any delivery delays, errors, or other issues arising from incorrect and/or inaccurate data provided by the User.

The Service Provider shall not be held responsible for damages resulting from the User forgetting their password or unauthorized access due to reasons not attributable to the Service Provider.

For company or individual entrepreneur registrations, the provided tax identification number undergoes manual verification.

If the User accesses the web store/website operated by the Service Provider or reads its content in any manner—even if the User is not a registered user of the web store—they acknowledge and accept the above.

By entering the web store/website, the User declares that they consider the terms of this Policy binding and acknowledge that products containing lead levels specified in the REACH and CLP regulations can only be ordered if they are not classified as a residential consumer. The Service Provider excludes all liability if the User places an order for products containing lead in violation of this Policy and as a consumer.

The Service Provider provides detailed descriptions and images of the products on the web store. However, the images displayed on the product pages may differ from reality and are presented for illustration purposes. The Service Provider accepts no liability for any differences between the images shown and the actual appearance of the products.

The displayed products can be ordered online, in person, or by phone. The prices shown for the products are expressed in Hungarian Forints (HUF) and also displayed in Euros (EUR). They do not include the legally required VAT or the delivery costs. The prices displayed are reference prices, and the exact prices are included in the official quotation sent in response to the price request. No additional packaging costs are charged.

Pricing and Discounts:
The Service Provider uses multiple pricing schemes. Discounts are offered based on quantity: prices are lower for a specified purchase volume. Discounts are also provided based on monthly turnover.

After logging into the web store, the User sees prices corresponding to their assigned category.

Our prices are public and can be viewed on our website without logging in.

Our scheduled delivery service is available to manufacturers. The Service Provider delivers the ordered goods at the agreed price on the specified date. This price remains valid until further notice and may differ from previous calculations.

If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration.

Product Pre-Order:
Items not in stock can also be sourced and pre-ordered. Customers will be notified by phone or email once the goods arrive.

PROCESS OF REQUESTING A QUOTATION
The User can submit a quotation request without a registered account or while logged into a registered account.

• The User sets the quantity of the desired product(s).
• The User adds the selected products to the shopping cart.
  (The User can view the contents of the cart at any time by clicking the “cart” icon at the top of the website.)
• If no additional products are desired, the User checks the quantities of the selected products.
• By clicking the “trash” icon, the User can remove any product from the cart. The cart’s content will automatically update.
• The User finalizes the product list in the quotation request by clicking the “summary” button.
• The User provides the necessary details for the quotation request.
• The User specifies whether shipping is required.
• In the “Notes” field, the User can indicate any additional requests related to the order for the Service Provider.
• By checking a box, the User agrees to the General Terms and Conditions (GTC) and the Privacy Policy, confirming that they have read and acknowledged them.
• The User clicks the “Request Quotation” button.

Upon successful submission, the User will receive an email confirmation from the Service Provider.

A quotation is considered received by the Service Provider and the User when it becomes accessible to them. The Service Provider disclaims responsibility for failed confirmations or quotations due to the User providing an incorrect email address during registration or the User’s email storage being full and unable to receive messages.

PAYMENT METHODS

• Cash payment is available in our store.
• Orders can also be paid in advance via bank transfer based on an invoice or pro forma invoice.
• Payment with deferred terms (post-payment via bank transfer) is also possible, subject to the terms of the provided quotation.

DELIVERY METHODS
The Service Provider offers delivery within Hungary and Europe using MPL or DPD courier services or its own transport. For international shipments, custom rates are determined in all cases. If delivery is unsuccessful for any reason, the courier will attempt to deliver the package again on the next business day.

Shipping Fees and Conditions
The shipping method and the weight of the shipment determine the shipping fees, which are specified individually in the official quotation provided.

After accepting the issued quotation, products can also be collected in person at our store free of charge.

If home delivery is requested, the shipping fee will be included in the final invoice amount.

The shipping fee applies to a single package. For multiple packages, additional shipping fees are charged per package.

Additional Provisions
The Service Provider ensures that quotation requests received by 12:00 PM are processed and initiated on the same day. The Service Provider reserves the right to deviate from this schedule due to technical reasons, in which case the User will be informed via phone or email. Quotation requests received after 12:00 PM are processed on the next business day.

Further Shipping Information
If errors or discrepancies occur in the web store regarding products or prices, the Service Provider reserves the right to make corrections. In such cases, the User will be promptly informed of the updated information after the error is identified or corrected. The User may then reconfirm the order or either party may cancel the contract.

The final amount payable, based on the quotation summary and confirmation email, includes only the reference prices of the products, excluding shipping costs. The exact total amount is specified in the official quotation. The package will include the invoice, a notice of the right to withdraw, and the warranty certificate (if applicable to the product).

The User must inspect the package upon delivery in the presence of the courier. In the event of visible damage to the packaging, the User must request the preparation of a report; otherwise, the User is not obligated to accept the package. The Service Provider will not accept subsequent complaints without a report. Packages are delivered on business days between 8:00 AM and 5:00 PM.

Processing and Fulfillment of Orders
Quotation requests are processed during business hours. Users may submit requests outside designated processing times, but these will be processed on the next business day.

The general fulfillment time is 48 hours for in-stock products. For products not in stock, information on the fulfillment timeframe will be provided upon request.

If the Service Provider cannot fulfill its contractual obligations due to the unavailability of the specified product, it must inform the User immediately.

The Service Provider is not responsible for changes in technical specifications or descriptions caused by suppliers or other circumstances beyond its control and without prior notice. Partial fulfillment is only possible with the User’s agreement.

Right of Withdrawal
In accordance with Directive 2011/83/EU of the European Parliament and Council and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the User (consumer) has the right to withdraw from the contract without justification and return the ordered product within 14 days of receipt. In the absence of this notice, the User is entitled to exercise their right of withdrawal for up to one year.

The withdrawal period ends 14 days after the day the User or a third party, other than the carrier, designated by the User, receives the product. The User may exercise their right of withdrawal even during the period between the contract’s conclusion and the product’s receipt.

The withdrawal declaration must be sent within 14 days.

The cost of returning the product must be borne by the User, and the Service Provider (business) will not cover this cost.

In exercising the right of withdrawal, the User incurs no costs other than the return shipping cost. However, the Service Provider may claim compensation for any material damage resulting from improper use.

The User is not entitled to the right of withdrawal for non-prefabricated products that were manufactured based on the User’s instructions or explicit request, or for products that were clearly tailored to the User’s specifications (e.g., products not held in stock and sourced based on a custom order).

The User also cannot exercise the right of withdrawal for products that, by their nature, after delivery, become inseparably mixed with other products (e.g., items where component legs are bent, cut to size, or integrated through soldering).

Upon receipt of the returned product, the Service Provider will promptly, but no later than 14 days, refund the amount paid by the User, including the delivery costs, as required by the aforementioned laws.

Refunds will be made using the same payment method as the original transaction unless the User expressly agrees to a different payment method. The use of an alternative refund method will not incur any additional costs for the User.

The User is required to return the goods without undue delay and no later than 14 days after notifying the Service Provider of their withdrawal from the contract, either by shipping them back or delivering them to the Service Provider’s address.

The deadline is met if the User sends or delivers the goods before the 14-day period expires.

The User bears the direct cost of returning the goods unless the business has agreed to cover these costs.

The User is only liable for any diminished value of the goods if it is caused by handling that goes beyond what is necessary to establish the nature, characteristics, and functionality of the goods. The Service Provider may demand reimbursement for depreciation or reasonable costs resulting from use exceeding what is necessary to establish the nature, characteristics, and functionality of the product.

The Service Provider may withhold the refund until it has received the goods back or until the User has provided proof of returning them, whichever occurs earlier.

If the User wishes to exercise the right of withdrawal, they may submit a clear declaration to the Service Provider in writing (via postal mail or email, even using the attached sample withdrawal form). For postal mail, the date of dispatch is considered valid. The Service Provider accepts postal notifications as registered mail or packages. The ordered product may be returned to the Service Provider by postal or courier service.

The User must ensure the proper use of the product, as they are liable for damages resulting from improper use. Within 14 (fourteen) days of receiving the returned product, the Service Provider will refund the purchase price, including shipping costs, to the User’s specified bank account. If the User chooses a delivery method other than the least expensive standard method, the Service Provider is not obligated to reimburse the additional costs incurred due to the choice.

If the User exercises their right of termination after the commencement of service delivery under a service contract, they are required to reimburse the Service Provider’s reasonable costs during settlement.

Warranty and Guarantee
Warranty for Defects

When can the User exercise the warranty rights for defects (Kellékszavatosság)?
The User can exercise their warranty rights for defects against the business operating the web store if the business fails to fulfill its obligations according to the Civil Code.

What rights does the User have under their warranty claim?
The User can request either a repair or a replacement of the product at their discretion, except where the chosen remedy is impossible or would result in disproportionate additional costs to the business compared to other remedies. If the User has not requested or could not request repair or replacement, they can request a proportionate reduction of the purchase price, or the User may repair the defect themselves or have it repaired by another party, or ultimately, they may withdraw from the contract. The User can also change their selected warranty remedy, but the cost of the change will be borne by the User, unless it was justified or caused by the business.

What is the deadline for the User to exercise their warranty claim?
The User must inform the business about the defect immediately after discovering it, but no later than two months from the discovery of the defect. However, it should be noted that the warranty rights cannot be exercised beyond the two-year limitation period from the completion of the contract.

Against whom can the User enforce their warranty claim?
The User can enforce their warranty claim against the business.

What other conditions apply to the enforcement of the warranty rights?
Within six months from the delivery, the only condition for enforcing the warranty claim is to notify the business of the defect. If the product or service was provided by the business operating the web store, the User does not need to meet any other conditions. After six months from the completion of the contract, the User is required to prove that the defect existed at the time of delivery.

Product Warranty (Termékszavatosság)

When can the User exercise the product warranty rights?
In the case of movable property (products), the User can choose to enforce either a warranty for defects or a product warranty.

What rights does the User have under their product warranty claim?
Under the product warranty claim, the User can only request the repair or replacement of the defective product.

When is a product considered defective?
A product is considered defective if it does not meet the quality standards applicable at the time it was placed on the market or if it does not have the properties described by the manufacturer.

What is the deadline for the User to exercise their product warranty claim?
The User can enforce their product warranty claim within two years from the product’s market introduction by the manufacturer. After this period, the User loses the right to make a product warranty claim.

Against whom and under what conditions can the User enforce their product warranty claim?
The product warranty claim can only be enforced against the manufacturer or distributor of the product. In the case of a product warranty claim, the User must prove that the product is defective.

In what cases can the manufacturer (distributor) be exempt from product warranty obligations?
The manufacturer (distributor) can be exempt from product warranty obligations if they can prove that:

• the product was not manufactured or placed on the market as part of their business activities, or
• the defect was not detectable at the time of market introduction according to the state of science and technology, or
• the defect arose due to the application of laws or mandatory regulations.
  The manufacturer (distributor) only needs to prove one of these reasons to be exempt.

The User cannot enforce both a warranty for defects and a product warranty claim simultaneously for the same defect. However, if the product warranty claim is successfully enforced, the User can enforce the warranty for defects regarding the repaired or replaced product against the manufacturer.

Warranty

• When can the User exercise their warranty rights for defects?
  In the case of defective performance, the business operating the web store is obligated to provide a warranty under Government Decree No. 151/2003 (IX. 22.) on mandatory warranties for certain durable consumer goods.
  The warranty obligation applies to the business for new durable consumer goods priced above HUF 10,000, as listed in Annex 1 of Government Decree No. 151/2003 (IX. 22.).
• What rights does the User have under the warranty?
  The User can choose one of the following warranty claims: request a repair or replacement, unless fulfilling the User’s choice is impossible or would result in disproportionate additional costs to the business compared to other alternatives. If the repair or replacement is not requested or could not be requested, the User may request a proportionate reduction in the price or may repair the defect themselves, or have it repaired by another party, or, as a last resort, withdraw from the contract. The User can also switch from one warranty option to another, but the cost of switching will be borne by the User unless it was justified or caused by the business.
• What is the deadline for the User to exercise their warranty claim?
  The User must notify the business of the defect immediately after discovering it, but no later than two months from the discovery of the defect. Please note that the warranty rights cannot be enforced after the two-year limitation period from the completion of the contract.
• Against whom can the User enforce their warranty claim?
  The User can enforce their warranty claim against the business.
• What other conditions apply to the enforcement of the warranty?
  Within six months from the delivery of the goods, the User only needs to notify the business of the defect in order to exercise their warranty rights. If the product or service was provided by the business operating the web store, the User does not need to meet any other conditions. After six months from the completion of the contract, the User must prove that the defect was present at the time of delivery.

Product Warranty

• When can the User exercise their product warranty rights?
  In the case of movable property (products), the User may choose to exercise either a warranty for defects or a product warranty claim.
• What rights does the User have under their product warranty claim?
  The User can only request the repair or replacement of the defective product under the product warranty claim.
• When is a product considered defective?
  A product is considered defective if it does not meet the applicable quality standards at the time of market introduction or if it does not have the properties described by the manufacturer.
• What is the deadline for the User to exercise their product warranty claim?
  The User can exercise their product warranty claim within two years from the market introduction of the product by the manufacturer. After this period, the User loses the right to make a product warranty claim.
• Against whom and under what conditions can the User enforce their product warranty claim?
  The User can only enforce their product warranty claim against the manufacturer or distributor of the product. The User must prove the defect when making a product warranty claim.
• In what cases can the manufacturer (distributor) be exempt from product warranty obligations?
  The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:
  • The product was not manufactured or placed on the market as part of their business activities, or
  • The defect was not detectable at the time of market introduction according to the state of science and technology, or
  • The defect arose from the application of laws or mandatory regulations.
    The manufacturer (distributor) only needs to prove one of these reasons to be exempt.

The User cannot enforce both a warranty for defects and a product warranty claim simultaneously for the same defect. However, if the product warranty claim is successfully enforced, the User can exercise their warranty for defects regarding the repaired or replaced product against the manufacturer.

Procedure for Warranty or Guarantee Claims
The agreement between the User and the business cannot deviate from the provisions of the regulation to the detriment of the User.
The User is required to prove the conclusion of the contract (with an invoice or even just a receipt).
The costs related to fulfilling the warranty obligation are borne by the Service Provider (Civil Code Section 6:166).
The Service Provider is obligated to keep a record of any warranty or guarantee claim submitted by the User.
A copy of the record must be provided to the User promptly and in a verifiable manner.
If the business cannot provide a statement on the feasibility of fulfilling the User’s warranty or guarantee claim upon notification, it must notify the User within five business days, in writing, of its position—if the claim is rejected, the reason for the rejection and the option to contact a conciliation board.
The business must keep the record for three years from its creation and must present it to the relevant authorities upon request.
The business must strive to complete the repair or replacement within 15 days.
The Service Provider has the right to fully review the warranty or guarantee claim if the User provides the equipment where the purchased component has been installed.

Miscellaneous Provisions
The Service Provider is entitled to use collaborators to fulfill its obligations. The Service Provider is fully responsible for any unlawful conduct by its collaborators, as if the unlawful conduct had been committed by the Service Provider itself.

If any part of this Policy becomes invalid, unlawful, or unenforceable, the validity, lawfulness, and enforceability of the remaining parts will not be affected.

If the Service Provider does not exercise a right entitled to it under this Policy, the failure to exercise the right will not be considered a waiver of that right. Any waiver of a right is only valid if made in an explicit written statement. The fact that the Service Provider does not strictly enforce any essential condition or provision of the Policy on one occasion does not mean that the Service Provider waives its right to insist on strict compliance with that condition or provision in the future.

The Service Provider and the User will attempt to resolve any disputes amicably.

Complaint Handling Procedure
Our goal is to fulfill all orders with proper quality to the full satisfaction of the customer. If the User has any complaints related to the contract or its fulfillment, they can submit their complaint via the provided email address or by mail.

The Service Provider will immediately examine any verbal complaints and resolve them if necessary. If the customer disagrees with the handling of the complaint, the Service Provider will immediately take minutes of the complaint and the position regarding it and provide a copy to the customer. If the immediate investigation of the complaint is not possible, the Service Provider will take minutes of the complaint and provide a copy to the customer.

Written complaints will be answered in writing within 30 days. The Service Provider will justify its stance if the complaint is rejected. A copy of the response will be kept for three years and will be presented to the regulatory authorities upon request.

The User may file a complaint with the National Consumer Protection Authority:
National Consumer Protection Authority
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
GPS coordinates: X 19,071 Y 47,496
Central phone number: +36 1 459 4800
Fax number: +36 1 210 4677
Email: nfh@nfh.hu

If the User has a complaint, they also have the option to contact the following conciliation board:
Name: Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint u. 25. 4th floor, 2
Email: pmbekelteto@pmkik.hu

A list of conciliatory bodies in Hungary can be found here: http://www.ofe.hu/inet/ofe/hu/menu/bekeltetes.html

CONSULTING
Our experts provide technical advice in person at our store or over the phone regarding products purchased from us.

COPYRIGHT
Since telegeartner.hu is considered a copyrighted work, it is forbidden to download (duplicate), retransmit to the public, use in any other way, electronically store, process, or sell the content or any part thereof that appears on the telegeartner.hu website without the written consent of the Service Provider.

Any material taken from the telegeartner.hu website or its database may only be used with written consent, and with a reference to the website from which it was taken.

The Service Provider reserves all rights to every element of its services, including its domain names, secondary domain names created from them, and its online advertising spaces.

It is prohibited to adapt or reverse-engineer the content of the telegeartner.hu website or any of its parts; to create user IDs and passwords in an unfair manner; or to use any application that modifies or indexes the telegeartner.hu website or any part of it.

The name telegeartner.hu is protected by copyright, and its use is only permitted with the written consent of the Service Provider, except when providing a reference.

The User acknowledges that in case of unauthorized use, the Service Provider is entitled to a penalty fee. The penalty fee is HUF 50,000 gross per image, and HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive and browses the site with this awareness. In the case of copyright infringement, the Service Provider will use notarial certification of facts, the cost of which will also be borne by the infringing User.